Benjamin Franklin Plumbing of Eastern Iowa
Review Summary
- Positive: Technicians (Cory, Antoine, Randy, Hunter) are praised for being knowledgeable, friendly, professional, efficient, and providing good explanations. Workmanship is generally considered great.
- Negative: Some customers experienced long wait times. Pricing is perceived as on the higher side, with a non-refundable service call fee and a card processing fee.
- Overall: Positive experiences outweigh negative ones, with many customers expressing satisfaction and a willingness to use the company again.
Reviews
View All on Google4.7
(1614 reviews)
Edgar East
Cory was cordial and knowledgeable. He got the job done very quickly. The only reason for the 4 stars is that Benjamin Franklin told us the plumber would be arriving in the morning. When he arrived it was almost 6:30pm. Also, the cost for unclogging our toilet was $254.66! Their $88 non-refundable service call fee (for coming out to look at the problem) is not applied to the repair cost. Cory was great.
Dylan Torgerson
Water heater started leaking from the base and needed to be replaced. Benjamin Franklin plumbing was quick, knowledgeable, and super friendly. Customer service was top notch and we were able to get the water heater replaced through a manufacturer warranty. Price was on the higher side for labor plus they charge a 3% service charge for paying with a card but workmanship was great and overall Iām happy with the results. I will definitely use them again in the future.
Melanie Lentz
Great experience getting our water softener serviced. Antoine was a great technician and explained everything that needed to be done. He was courteous of our space and super kind throughout the whole process. Thanks for everything and will definitely use Benjamin Franklin Plumbing again. :-)
Sara Roth
Randy and his trainee did such a fantastic job on our mobile home. They really took the time and effort to make sure the job was done right, even though it was freezing outside. Words cannot express how grateful we are for your kindness, expertise, and problem solving. Thank you SO much!
Tonya Simonson
I had a leak under my kitchen sink. Getting same day service was so nice! Randy explained options to repair the problem and gave me prices for those options. The work was done in a speedy, professional manner. Highly recommend!!
Latisha Thomas
Randy did an amazing job.. he was efficient and made sure to explain and show me what he fixed. This was my first experience with this company and the price was reasonable as well.
Gillian Cruse
Hunter was wonderful. Extremely professional and efficient. He got my water heater working again and explained my options if I needed to replace it later without doing a hard sell.
Mariah Holcomb
Randy and his apprentice were awesome!! Super helpful and informative, quick turn around on quality work, and committed to finishing the job even when further inspection revealed more needed to be done. Thank you! I highly recommend, and will be seeking their services again. :)